Returns & Refund Policy

At KeysNova, customer satisfaction is our top priority. This policy explains your rights and our responsibilities regarding returns, refunds, and exchanges for digital products.

Eligibility for Refund

You are eligible to request a refund or exchange within 14 days of purchase under the following conditions:

Digital Products: The license key has not been used or activated, OR you received a non-working/invalid key.

Exchanges

We replace defective or invalid license keys at no cost. If a replacement is not possible, a full refund will be issued.

How to Request a Refund or Exchange

To initiate a request, please contact us using one of the following methods:

Email: contact@keysnova.com
Phone: +44 7719 241932

When contacting us, please include your order number and details of the issue for faster processing.

Refund Processing Time

Once approved, refunds are processed using your original payment method:

Credit/Debit Cards: up to 7 business days
PayPal: typically within minutes

Important Notes

Used or activated license keys are non-refundable.
Once a license key is activated, the sale is final.
Refund requests outside the 14-day period cannot be accepted unless required by applicable law.

Our Guarantee

We provide a 100% activation guarantee on all software licenses. If your key does not activate and our support cannot resolve the issue, you will receive a full refund or replacement.

Contact Us

BLUEPRINT NEXUS LLC
1209 Mountain Road, PI NE, Suite N, Albuquerque, New Mexico 87110, United States
Email: contact@keysnova.com
Phone: +44 7719 241932