Returns & Refund Policy

At KeysNova, customer satisfaction is our top priority. This policy explains your rights and our responsibilities regarding returns, refunds, and exchanges for physical products purchased through our store.

Eligibility for Refund or Exchange

You are eligible to request a refund or exchange within 30 days of purchase under the following conditions:

The item must be unused, in its original condition, and returned with the original packaging.
Exchanges are possible only if the product is defective, damaged, or incorrect.

Exchanges

We will replace defective or damaged products at no additional cost.
If a replacement is not possible, a full refund will be issued.

How to Request a Refund or Exchange

To initiate a return or exchange, please contact us first for authorization:

Email: contact@keysnova.com
Phone: +1 (289) 666-1987

After contacting us, return the product to the following address:

KeysNova – Topadsdev Said LTD
Attn: Returns
141A Wembley Park Dr
Wembley Park, Wembley HA9 8HQ
United Kingdom

Refund Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed using your original payment method:

Credit/Debit Cards: up to 7 business days
PayPal: typically within minutes

Important Notes

Items that are used, damaged by the customer, or returned without original packaging are not eligible for a refund.
Shipping costs for returning a product are non-refundable unless the item was defective, damaged, or incorrect.
We recommend using a trackable shipping method for returns, as we cannot guarantee receipt of items without tracking.

Our Guarantee

We stand behind the quality of our products. If your item arrives defective, damaged, or incorrect, we will provide a replacement or full refund.

Contact Us

KeysNova – Topadsdev Said LTD
141A Wembley Park Dr, Wembley Park, Wembley HA9 8HQ, UK
Email: contact@keysnova.com
Phone: +1 (289) 666-1987

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